YES! We only use plant-based ingredients in making of our organic skincare products and avoid contentious ingredients such as bees wax and honey. So you can enjoy our products cruelty-free and guilt-free!

The best storage environment is a cool and dry space ideally away from sunlight. Like any organic matters, natural skincare products do not enjoy too much heat and harsh UV light. If you have a space in your fridge, this will be even better - and also add a refreshing cooling effect to the products!

All professionally formulated water containing products require a preservative to last. Preservatives are not nasty or harmful, but rather safe and necessary. At ALY'S, we only use 100% natural preservatives that are edible and gentle to your skin.

All professionally formulated water containing products require a preservative to last. Preservatives are not nasty or harmful, but rather safe and necessary. At ALY'S, we only use 100% natural preservatives that are edible and gentle to your skin.

The most environmentally conscious way to get rid of ALY'S packaging is to return it back to us. Simply pop the empty bottles and jars in an envelope and post them to us ate 27 Sunset Crescent Mount Eliza VIC 3930 Australia. We will reward your eco-conscious efforts with a 15% discount code towards your future purchases.

We strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.

Yes, we offer expedited shipping options for those who need their orders to arrive more quickly. You can select your preferred shipping speed during the checkout process.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery of your order.

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update the shipping information before your order is processed and shipped.

If your order is experiencing delays or if you believe it may be lost during transit, please reach out to our customer support team. We will investigate the issue and work to resolve it promptly.

Yes, we offer international shipping to many countries. During checkout, you can select your country to see if we ship to your location and view the available shipping options.

Aly's offers a hassle-free return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of the purchase date for a full refund or exchange.

To initiate a return, please contact our customer support team through our website or by emailing hello@lovealys.com.au. We will guide you through the return process and provide you with a return authorisation (RA) number.

While it's not mandatory, we appreciate feedback from our customers. If you're comfortable, sharing the reason for your return helps us improve our products and services.

Aly's covers the return shipping costs for defective or damaged items. For returns due to personal preferences or other non-quality-related reasons, the customer is responsible for return shipping fees.

Once we receive your returned items, our team will inspect them. Refunds are typically processed within 5-7 business days after receiving the returned products. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and bank.

We accept returns of opened or used products as long as they are within the 30-day return window and meet our return criteria. We understand that skincare preferences can vary, and we want you to be satisfied with your purchase.

If your product arrives damaged or is defective, please contact our customer support team immediately. We will arrange for a replacement or a refund, and we may request photos of the damaged or defective items to assist with our quality control process.

Yes, we offer exchanges for products of equal or lesser value. If you'd like to exchange a product, please contact our customer support team to arrange the exchange process.

Yes, you can return a gift. Please contact our customer support team, and they will assist you in processing the return. You may need to provide the gift giver's information to locate the order.

You can track the status of your returnby contacting our customer support team, who will provide updates on the return process and refund status.